Purpose

This internal customer care activity, which is carried out with your team, will help you to describe a service code for dealing with colleagues on the telephone.

Benefits

The way people portray themselves to their colleagues on the telephone can say a lot about their attitude as internal customers. Giving good customer care to colleagues wins respect, creates confidence and promotes positive working relationships.

Related Solutions

Audience

This activity carried out within a team helps describe a service code for dealing with colleagues on the telephone.

Learning method

Practical. Three telephone scenarios to enable the team to identify what constitutes good colleague care on the telephone.

Time to Complete

25 minutes

Length

12 pages

Participants

1

Price

£5 Pounds Sterling
(inc. VAT)