Purpose and benefits

This task can often be viewed as the hardest part of management. This practical activity will provide you with a well proven method for developing and using a disciplinary procedure.

Related Solutions

Audience

For Call and Contact Centre Managers or those wishing to develop the skills to manage a centre.

Learning method

Practical. A three part activity providing a framework for handling a disciplinary interview and the means of developing and using a professional disciplinary procedure.

Time to Complete

25 minutes

Length

12 pages

Participants

1

Price

£5 Pounds Sterling
(inc. VAT)