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Managing Behaviour: Listening

Action List Jenny Hill

Purpose

This Checklist contains an active listening activity which will sharpen learners’ interpersonal skills in absorbing information accurately.

Benefits

Listening is an active skill. This activity provides five key behaviours to improve this skill.

Audience

First line or emerging managers, supervisors and team leaders.

Learning method

Active. Sequential speech and summarising activities.

Time to Complete

20 minutes

Length

2 pages

Participants

one + one

Price

£5 Pounds Sterling
(inc. VAT)

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