Purpose

This negotiation skills activity enables you to:

• Define ‘rapport’

• Describe and recognise the signs of good rapport

• Describe and recognise the signs of poor, absent or even ‘bad’ rapport

• Understand the technique of 'matching'

• Practice a number of matching behaviours in the ‘real world’

• Recognise when you have achieved good rapport with another person.

Benefits

'People do business with people they like' is a recognised sales maxim. Rapport building is a key skill in getting your customer to like you and therefore to do business with you, so this activity offers an invaluable aid to negotiation.

Related Solutions

Audience

For sales managers wishing to develop their team, or for all those who find negotiation a required skill in the successful fulfilment of their job.

Learning method

Three part activity which uses your own experience to determine the behaviours involved in successful rapport building. You also practice the skill of matching and read the signals which enable you to recognise when good rapport has been achieved.

Time to Complete

45 mins

Length

16 pages

Participants

1 or 1 + team

Price

£5 Pounds Sterling
(inc. VAT)