Purpose

This module forms part of a customer service self-study programme which is in 9 parts. Module 3 considers the importance of creating a professional impression and how you can leave customers feeling positive.

Benefits

This module - either as stand-alone learning or as an element of the nine part customer service programme - will enable you to develop skill in: - presenting a professional impression to customers - providing really professional greetings and farewells - presenting a professional telephone manner - presenting a professional impression in all written material - observing the standard of customers' existing impressions.

Related Solutions

Audience

Those wishing to learn or further develop customer service skills.

Learning method

Practical. Self-study covering the following topics: 3.1 Professional impressions: Your workplace 3.2 Professional impressions: Your appearance 3.3 Greetings and goodbyes 3.4 Professional announcements 3.5 Writing letters 3.6 Write clearly 3.7 Email etiquette 3.8 Professional faxes 3.9 Recording a message on your voicemail 3.10 Auditing the bookends of service

Time to Complete

4-5 hours

Length

38 (10 activities) pages

Participants

1

Price

£10 Pounds Sterling
(inc. VAT)